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triage
Screening & classification of sick, wounded, or injured persons to determine priority of need & proper place of treatment.
Complications:
- anchoring bias in triage (incorrect initial impressions) may delay correct diagnosis [1]
Specific
telephone triage; call center
References
- Ly DP et al.
Evidence for anchoring bias during physician decision-making.
JAMA Intern Med 2023 Jun 26; e232366; [e-pub].
PMID: 37358843
https://jamanetwork.com/journals/jamainternalmedicine/fullarticle/2806464