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patient satisfaction
Notes:
- patient satisfaction correlates with:
a) lower rate of emergency department utilization
b) higher inpatient admission rate
c) higher prescription drug & total healthcare expenditures
d) higher mortality [1]
- excessive & unnecessary services that satisfy patients are sometimes associated with harms & worse healthcare outcomes [1]
- patients whose requests are denied (medications, imaging, laboratory tests, referrals) report lower satisfaction [2]
General
quality indicator (QI); quality measure
References
- Journal Watch, Massachusetts Medical Society
March 6, 2012
- Fenton JJ et al.
The cost of satisfaction: A national study of patient
satisfaction, health care utilization, expenditures, and
mortality.
Arch Intern Med 2012 Feb 13;
PMID: 22331982
- Sirovich BE.
How to feed and grow your health care system.
Arch Intern Med 2012 Feb 13
PMID: 22331981
- Jerant A, Fenton JJ, Kravitz RL et al.
Association of clinician denial of patient requests with
patient satisfaction.
JAMA Intern Med 2017 Nov 27; [e-pub]
PMID: 29181542