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empathy

The sensing of the emotions, feelings & reactions of another individual & effective communication of that understanding. Similar to sympathy. Management: - implementing empathy forums for a large organization [2] - resource & time intensive - may be worthwhile approach for improving patient care - collaboration between leaders & Human Resources lend credibility - multiple learning methods may facilitate interaction & engagement

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sympathy

References

  1. Stedman's Medical Dictionary 27th ed, Williams & Wilkins, Baltimore, 1999.
  2. Strongwater S, Martino L, Boyd W. How to Integrate Empathy into Daily Care. NEJM Catalyst. Jan 23, 2018 https://catalyst.nejm.org/integrate-empathy-forums-daily-work/