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anger

The emotion associated with displeasure & antagonism. Anger ellicits the stress response & is a motive for violence. Management: 1) remove weapons or potential weapons 2) apologize if person peceives you upset him/her 3) be honest, flexible 4) keep your distance 5) remain calm & listen 6) address the person by name 7) establish eye contact if possible 8) use matter of fact, realistic manner 9) do NOT - be defensive, argue, challenge, ignore, lie, make promises you cannot keep, use therapeutic touch

Related

assault (violence)

Specific

heated argument; angry argument

General

emotion mood disorder

References

  1. Veterans Administration
  2. Webster's Ninth New Collegiate Dictionary, Miriam-Webster Inc. Springfield, MA 1990